This December 2014 Forrester Research, Inc. report helps CX professionals determine the skills, knowledge and training required within their organization to ensure that the organization can deliver great customer experiences.
It's here! Introducing the latest release of Verint's enterprise Workforce Optimization solution offering powerful capabilities for driving smarter engagement, delivering real-time guidance and enhancing productivity.
Have you or someone within your organization used software from Verint and/or KANA to optimize customer engagement? Has this person helped increase customer satisfaction, build customer loyalty, drive revenue, improve operational efficiencies, and/or heighten employee morale? If so, then be sure to enter for the 2015 Engage Global Customer Awards!