Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 9 de octubre de 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

 

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Comunicado de prensa

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 9 de octubre de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis. Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum. For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*

“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications. “We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”

“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program. We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions. “A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”

Acerca de Verint Systems Inc.
Verint® (Nasdaq: VRNT) es un líder global en el área de las soluciones de Actionable Intelligence®, que se concentra en la optimización de la participación del cliente, la inteligencia de seguridad, y el área de fraudes, riesgos y conformidad. Today, over 10 000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The purchases were made in Verint’s second and third quarters of 2017.

Este comunicado de prensa contiene “afirmaciones con visión de futuro”, que incluyen declaraciones sobre expectativas, predicciones, opiniones, oportunidades, planes, estrategias, convicciones y declaraciones similares en relación con Verint Systems Inc. Estas afirmaciones con visión de futuro no son garantías de rendimiento futuro, y se basan en las expectativas de la administración, que involucran diversos riesgos, incertidumbres y presunciones, cualquiera de los cuales podría causar que los resultados reales fueran considerablemente diferentes a los que expresan o sugieren las afirmaciones con visión de futuro. Para ver un análisis detallado de estos factores de riesgo, consulte nuestro Informe anual en el Formulario 10-K correspondiente al año fiscal que finalizó el 31 de enero de 2017, nuestro Informe trimestral en el Formulario 10-Q correspondiente al trimestre que finalizó el 31 de julio de 2017 y otra documentación presentada a la SEC. Las afirmaciones con visión de futuro que contiene este comunicado de prensa se expresan en la fecha del presente y, excepto lo establecido por la ley, Verint no asume obligación alguna de actualizarlas o revisarlas ni de proporcionar motivos por los cuales los resultados reales pueden ser diferentes.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Las otras marcas registradas mencionadas son propiedad de sus respectivos dueños.

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