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Agendas de capacitación


V11

  
 

Empresa

PDFEnterprise System Administration
PDFUnified User Management
 zipAll Enterprise v11 Course Agendas
  
 

Interacciones

PDFArchive Administration
PDFInteractions Application Administration
PDFInteractions End User
PDFInteractions Forms Administration
PDFRecorder System Administration
 zipAll Interactions v11 Course Agendas
  
 

Feedback de los clientes

PDFCustomer Feedback Administration
PDFCustomer Feedback End User
 zipAll Customer Feedback v11 Course Agendas
  
 

Análisis de los procesos y desktop

PDFDesktop and Process Analytics Administration
  
 

eLearning

PDFContent Producer
PDFLesson Management Administration
 zipAll eLearning v11 Course Agendas
  
 

Tarjetas de puntuación

PDFBasic Scorecards Administration and End User
PDFAdvanced Scorecards Administration and End User
 zipAll Scorecards v11 Course Agendas
  
 

Análisis de conversación

PDFSpeech Analytics Administration
PDFSpeech Analytics End User
 zipAll Speech Analytics v11 Course Agendas
  
 

Gestión de la fuerza laboral

PDFAdvanced Forecasting & Scheduling
PDFCore Forecasting & Scheduling
PDFStrategic Planner
PDFWFM Application Administration
PDFWFM Workforce Monitoring and Management
PDFWFM Ad Hoc Reporting
 zipAll WFM v11 Course Agendas
  
 

Todo

 zipAll Impact 360 v11 Course Agendas
  
 

V10

  
 

Monitoreo de la calidad

PDFQuality Monitoring v10 System Administration
PDFQuality Monitoring v10 End User
PDFQuality Monitoring v10 Forms Administration
PDFQuality Monitoring v10 User Management
 zipAll Quality Monitoring v10 Course Agendas
  
 

Tarjetas de puntuación

PDFAdvanced Scorecards Administration and End User
PDFBasic Scorecards Administration and End User
PDFCustom KPI Administration
 zipAll Scorecards v10 Course Agendas
  
 

Análisis de conversación

PDFSpeech Analytics Administration
PDFSpeech Analytics End User
 zipAll Speech Analytics v10 Course Agendas
  
 

Gestión de la fuerza laboral

PDFForecasting & Scheduling
PDFStrategic Planner
PDFWFM Application Administration
PDFWFM Workforce Monitoring and Management
PDFWFM Ad Hoc Reporting
 zipAll WFM v10 Course Agendas
  
 

Todo

 zipAll Impact 360 v10 Course Agendas
  
 

V7,8

  
 

Feedback de los clientes

PDFCustomer Feedback Administration
PDFCustomer Feedback for Supervisors
 zipAll Customer Feedback v10 Course Agendas
  
 

Grabaciones

PDFWLN218 - Recorder v7,8 System Administration
  
 

Monitoreo de la calidad

PDFWLN201 - Quality Monitoring v7,8 System Administration
PDFWLN202 - Quality Monitoring v7,8 Application Administration
PDFWLN203 - Quality Monitoring v7,8 Forms Administration
 zipAll Quality Monitoring v7,8 Course Agendas
  
 

Todo

 zipAll Impact 360 v7,8 Course Agendas