Engage with us


Customer Awards

Thank you to all our customers for submitting entries for our upcoming Engage 18 Annual Customer Awards. The judges were very impressed with the quality of submissions this year.

After careful consideration, we are pleased to announce the following shortlist for all categories.

We look forward to celebrating their success at our Gala Awards Dinner hosted by Claudia Winkleman on 29th November.

  1. Simplifying Customer Engagement
    Leveraging Verint solutions to be agile and responsive to the increasingly demanding expectations of your customers.

    • Atento
    • DHL
    • NS Operatie
    • Royal College of Physicians
    • Serco
    • Topdanmark Forsikring A/S
    • Vodafone
    • Wheatley Group

  2. Optimising Customer Engagement
    Driving positive outcomes for your customers by delivering personalized, consistent service, great self-service options, proactive engagement, and easy ways to provide feedback.

    • EIR
    • Serco
    • Topdanmark Forsikring A/S
    • University of Birmingham

  3. Optimising the Workforce
    Transforming the employee experience and offering staff the flexibility, transparency, motivation, mobility, and empowerment they crave.

    • Barclaycard
    • Belastingdienst
    • esure
    • Koninklijke KPN
    • Unisono

  4. Sharing Real-Time Intelligence
    Moving beyond measuring, monitoring, and forecasting to understanding customer intent, predict behaviour, and drive automation across your enterprise.

    • BBVA
    • Legal & General
    • WiZink

  5. Enriching Interactions
    Creating better customer experiences and business outcomes by using the voice of the customer across all interaction channels.

    • Belastingdienst
    • Mercedes-Benz Customer Assistance Center
    • Telefónica
    • Topdanmark Forsikring A/S

  6. Improving Processes
    Improving the productivity of your employees to enable the delivery of fast, effective, and consistent high-quality service across all channels to drive business success.

    • Admiral Insurance PLC.
    • a.s.r. verzekeringen
    • Barclaycard
    • Belastingdienst
    • Capita O2
    • First Utility
    • Homeserve
    • Legal & General
    • Orange
    • Royal Mail

  7. Innovating with Compliance
    Using regulatory requirements to automate, reduce risk across the enterprise and deliver a better customer experience.

    • Barclaycard
    • Société Générale
    • UBS

  8. Individual Awards
    Best BO WFO Practice Manager

    • Ingeus
    • James Hay
    • NHSBSA x 3
    • RSA Group
    • Tesco Bank

  9. Team Awards
    Best BO WFO Practice Operational Team of the Year

    • Capita - Specialist Services Workmanager Support Team
    • Capita, Business Improvement Team
    • Capita, Training Strategy Group
    • Ingeus
    • Legal & General
    • NHSBSA
    • Santander Operations

  10. Company (overall team) Award
    Best BO WFO Practice Operational Excellence

    • Capita Aviva
    • Capita (CLPSI)
    • HMT
    • NHSBSA
    • Santander Operations

All shortlisted companies will receive two tickets per company to the Gala Awards Dinner, any additional tickets can be purchased on the registration page.

One winner will be selected for each category and announced during the Gala Awards Dinner.

We look forward to celebrating our customers’ success at the Landmark London on the 29th November.

If you have any questions, please contact events.emea@verint.com.


  • Claudia Winkleman

    Television presenter

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