Gold Sponsor

With over 20 years of pure cloud experience and more than 20 000 concurrent agents the Puzzel platform is a complete contact centre solution. Superior voice management is complemented by e-mail, SMS, web-chat and social media channels, all in a single, easy-to-use User Interface. Puzzel also offers Workforce Optimisation (WFM), Speech Analytics, Knowledgebase functionality, IVR payments plus exceptional statistics and MI reporting.