Financial Services

Riyad Bank is one of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East, offering a wide range of innovative, Sharia compliant financing solutions through a multichannel, multinational network. They are using Verint Enterprise Feedback Management to capture, analyse, track, and act on customer feedback. They have achieved a 50% reduction in customer loan application process time, saw a 267% increase in completed NPS surveys and completed more than 100,000 surveys since launch.

Read their story

Riyad Bank