Customer Success Story

Broadcasting Services

Sky Deutschland AG is using Verint Knowledge Management to empower its 3000 first-line support agents in 20 service centres to resolve increasingly technical enquiries during initial calls. Verint Knowledge Management is integrated with their own Siebel CRM system. The organisation has experienced a 70% increase in customer satisfaction, reduced employee training, ability to provide rich technical knowledge and a reduction in the AHT to just over 8 minutes.

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Sky Germany