Customers Can Make Smarter, Faster Decisions with Simplified Access to Discussions, Technical Information and Knowledge

MELVILLE, N.Y., October 4, 2018Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced enhancements to its Community solution, available in the cloud or on-premises. The Community solution is an important component of the company’s automated Intelligent Self-Service portfolio, which includes web self-service, knowledge management (KM), intelligent virtual assistant (IVA) and interactive voice response (IVR). Customer communities enable enterprises to grow their self-service strategy, providing customers with a private online site to find relevant information, share experiences and get technical assistance, all without requiring the interaction of a representative within an enterprise.