Financial Services

ABSA Bank, a wholly owned subsidiary of Barclays Africa Group, is one of the largest retail banks in South Africa, with a wide range of financial services products. They use Verint Enterprise Feedback Management to make their customer feedback more manageable across the different products. The feedback is gathered and allows the customer experience & insights team to give valuable details to the different product teams, in order to drive and improve their value proposition and increase customer retention.

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